Our team of support specialists are highly qualified and capable engineers with years of experience delivering video online for some of the world’s largest events.
When issues occur, you want a trustworthy advocate who knows streaming video. We can monitor your entire workflow from ingest to player metrics, create dashboards, provide raw data, manage your partners, generate tickets and follow through to resolution. Our experts will identify issues quickly, contact the responsible party, or even implement the necessary changes to mitigate or resolve issues in the delivery chain.
Have a new tool, player, service, high profile event? We’re there with you. No need to staff up when we offer real-time assistance during your biggest moments.
We will find the issue, know how to respond, who to contact, and not only speak “video”, but have the necessary details to avoid finger pointing, for the fastest resolution possible.
Leverage our established workflows, tools, and experienced personnel to support the development, deployment, and integration of your video streaming applications. Our support services include all the needed technologies to support streaming services delivering world-class live and on demand content.
Included with every 24/7 support plan, our services are staffed by expert professionals with deep knowledge of OTT streaming, networks, service architecture, vendor issue management, for your specific and unique workflow. This support service includes technical assistance from senior application specialists, and the option to add on professional services and advanced vendor account management.
Get on-demand technical assistance tailored to your environment and workflow from leading authorities in the industry.
Our experts have built global streaming services, managed the largest live sporting events, and tackled the most complex video delivery and service upgrade challenges.
Live Event Operations enable you to ramp up resources quickly, ensuring relevant expertise with minimal fixed costs. Leverage a rich set of integrated technologies tailored to stream live experiences to audiences around the world.
Take on the largest events with confidence, thanks to live event professionals trained to support your specific streaming goals.
Our cost-efficient opex model delivers Support as a Service, allowing you to scale video support as your business grows.
Contact us now to see how you can better your video delivery while reducing costs.